🚚 Delivery Times, Customer Conduct & Abuse Policy – Please Read
At CaliBudz, we are committed to providing a fast, reliable, and professional service. However, due to a recent increase in unrealistic expectations and unacceptable behaviour, we feel it’s important to clearly outline our policies.
📦 Delivery Times – Clear & Non-Negotiable
All orders placed with CaliBudz are processed and dispatched in line with our stated delivery timeframe:
👉 2–4 BUSINESS WORKING DAYS
This is clearly stated:
- On our website
- At checkout
- Within our terms and conditions
📌 Business days exclude weekends and bank holidays
For example:
- Orders placed at 3am–4am on weekends
- Will begin processing the next working day (usually Monday)
For further clarity on delivery expectations, you can review official postal guidance from
👉 Royal Mail: https://www.royalmail.com/sending
🚫 Demanding next-day delivery outside of these terms is not realistic and not part of our service
⚠️ Abuse Towards Staff – Zero Tolerance
Recently, we have experienced:
- Abusive emails
- Threatening phone calls
- Aggressive and unreasonable demands
This behaviour is completely unacceptable.
🚫 We operate a ZERO-TOLERANCE policy on abuse
Any customer found to be:
- Threatening
- Abusive
- Harassing staff
👉 Will be permanently and indefinitely banned from all of our platforms
We are here to help — but respect is expected at all times.
⭐ Reviews, Trustpilot & False Claims
We fully support honest customer feedback and transparency. However, we are seeing increasing misuse of review platforms such as
👉 Trustpilot: https://www.trustpilot.com
This includes:
- False or misleading reviews
- Attempts to gain refunds or free products through pressure
- Reviews written in bad faith
📌 Important:
- We actively monitor and challenge false reviews
- Evidence is submitted where necessary
- Abuse of review platforms will be formally disputed
We welcome genuine feedback — but manipulation will not be tolerated.
🛑 Our Right to Refuse Service
CaliBudz reserves the right to:
- Cancel orders
- Refuse service
- Permanently ban accounts
This applies to any individual who:
- Breaches our terms
- Abuses staff
- Attempts to exploit our systems
🤝 To Our Genuine Customers
To the majority of our loyal customers — thank you.
Your patience and understanding allow us to operate professionally and continue delivering high-quality products and service.
📌 Final Reminder
- Delivery is STRICTLY 2–4 business working days
- Weekends do not count
- Abuse = Permanent Ban
- False reviews = Challenged & Reported
We remain committed to running a professional, fair, and respectful business.
The rules are simple — and they apply to everyone.
