Frequently Asked Questions
1. Are CaliBudz products compliant?
Yes. Compliance and product quality are extremely important to CaliBudz. We carefully select our products and work with trusted suppliers to ensure they meet the applicable requirements for the markets in which they are sold.
2. Are CaliBudz products THC-free?
Our products sold as THC-free are supported by the relevant product testing and Certificates of Analysis. Where a product is described as THC-free, this means THC has not been detected within the stated limits of the applicable laboratory analysis.
We do not use the commonly quoted 0.2% figure as a blanket legal limit for finished UK CBD products. UK rules surrounding controlled cannabinoids in finished CBD products are more specific, and we take these requirements seriously.
3. Will CaliBudz products get me high?
CBD itself is non-intoxicating. Our CBD and hemp-derived products are not sold for the purpose of producing the intoxicating effects associated with THC.
4. Do your products have Certificates of Analysis?
Yes. Certificates of Analysis are available for our products where applicable. COAs provide important laboratory information about the contents of a product and help us maintain transparency with our customers.
5. Are your products lab tested?
Yes. Testing and transparency are an important part of the CaliBudz approach. Products are subject to appropriate laboratory analysis, with Certificates of Analysis available where applicable.
6. Why are Certificates of Analysis important?
A Certificate of Analysis provides independent laboratory information relating to the contents of a product. It allows customers to make a more informed purchase and provides additional transparency about what they are buying.
7. How long does delivery take?
Our standard delivery timeframe is strictly 2–4 working days.
We aim to process and dispatch orders as efficiently as possible. Once a parcel is with the courier, occasional delays may occur that are outside of our control.
8. Will I receive tracking information?
Where a tracked delivery service is used, tracking details will be provided so you can follow the progress of your order.
9. What payment methods do you accept?
We accept major credit and debit cards as well as secure open banking payments. The payment methods currently available to you will be displayed during checkout.
10. Is it safe to order through the CaliBudz website?
We take the security and privacy of our customers seriously. Payments are handled through secure payment providers, and appropriate measures are taken to protect customer information.
11. What products does CaliBudz sell?
We offer a growing selection of premium CBD and hemp-derived products, including oils, edibles, topicals, capsules, vapes and other carefully selected products.
12. Are CaliBudz products intended to treat medical conditions?
No. CaliBudz products are not medicines and are not intended to diagnose, treat, cure or prevent any medical condition.
Our products are intended for adults who choose to incorporate CBD and hemp-derived products into their lifestyle and personal wellbeing routines.
13. Can CBD be part of my everyday wellbeing routine?
Many adults choose to incorporate CBD and hemp-derived products into their personal lifestyle and wellbeing routines.
Everyone is different, so we recommend reading the individual product information carefully and choosing a product that is appropriate for you.
14. Which CaliBudz product should I choose?
That depends on your personal preferences and the type of product you are looking for.
Our product pages provide information about each product, its ingredients and intended use where applicable, helping you make an informed choice.
15. How should I use CaliBudz products?
Always read and follow the instructions provided with the individual product. Do not exceed the recommended amount or suggested use shown on the product or packaging.
16. Can I use CBD if I take medication?
If you are taking prescription medication, have an existing medical condition, are pregnant or breastfeeding, you should speak to an appropriate healthcare professional before using CBD or other hemp-derived products.
17. Do you offer wholesale prices?
Yes. We provide competitive wholesale prices for qualifying businesses and retailers.
Simply complete our wholesale form with your details and requirements, and one of our team members will reach out to discuss your enquiry.
18. Can I place a bulk order?
Yes. If you're interested in purchasing larger quantities, please complete our wholesale enquiry form. One of our team members will contact you to discuss availability, quantities and pricing.
19. What happens if I enter the wrong delivery address?
Customers are responsible for checking that their delivery information is correct before completing an order.
We can only send an order to the address provided to us. If you notice an error, please contact us immediately. Once an order has been dispatched, we may be unable to amend the delivery address.
20. What happens if my parcel is returned to CaliBudz?
If your parcel is returned to us by the courier or postal service, our team will contact you once it has been received and checked.
Depending on the circumstances, we can then discuss the appropriate next step, which may include arranging another delivery or issuing a refund where appropriate.
21. What should I do if my order hasn't arrived within 2–4 working days?
First, check any tracking information supplied with your order.
If the tracking does not provide the information you need, contact the CaliBudz team with your order number and we'll look into the matter for you.
22. What happens if my parcel is lost in transit?
If you believe your parcel has been lost, please contact our team with your order details. We will review the tracking information and, where necessary, raise the matter with the relevant delivery provider before determining the appropriate resolution.
23. What if my product arrives damaged?
If your order arrives damaged do not open the package and keep it sealed, please contact us as soon as possible and provide your order details along with photographs of the damaged item and packaging. Our team will review the issue and advise you on the next steps.
24. Can I cancel or change my order after placing it?
If you need to change or cancel an order, contact us as soon as possible.
We process orders quickly, so once an order has entered fulfilment or has been dispatched, we may no longer be able to make changes.
25. How do I know I'm buying a genuine CaliBudz product?
The safest way to purchase CaliBudz products is directly through our official website or an authorised CaliBudz retailer.
We focus on product quality, transparent information and appropriate product testing so customers can purchase with confidence.
26. Are your products suitable for everyone?
No. Our products are intended for adults and may not be suitable for everyone. Always read the individual product information and warnings before use.
If you are unsure whether a product is appropriate for you, particularly if you take medication or have an existing medical condition, seek advice from an appropriate healthcare professional.
27. How should I store my CaliBudz products?
Always follow the storage instructions provided with the individual product. As a general rule, products should be stored securely, away from excessive heat and direct sunlight, and out of the reach of children.
28. Why choose CaliBudz?
CaliBudz is focused on quality, transparency and customer service.
We don't believe in exaggerated promises or miracle claims. Our aim is to provide carefully selected CBD and hemp-derived products, clear product information, appropriate laboratory testing and reliable customer support.
29. Does CaliBudz make medical claims about its products?
No. We don't claim that our products cure illnesses or replace medicines or professional medical treatment.
We believe customers should receive clear, responsible information that allows them to make their own informed decisions about incorporating CBD and hemp-derived products into their lifestyle.
30. How can I contact CaliBudz?
You can contact the CaliBudz team through the contact form on our website or email info@calibudz.co.uk
For wholesale enquiries, please use our dedicated wholesale form and one of our team members will reach out to discuss your requirements.