⭐ Trust, Transparency & Tackling Fake Reviews – Our Commitment to You
At CaliBudz, we’ve always believed that trust is everything.
We’re proud to say that our customer feedback across platforms like
👉 Trustpilot (https://www.trustpilot.com)
reflects the hard work, consistency, and dedication we put into our business every single day.
✅ An Excellent Rating – Built the Right Way
Our Trustpilot rating speaks for itself.
It has been built from:
- Genuine customer experiences
- Consistent service
- Quality products
- Reliable delivery standards
We don’t cut corners, and we don’t take shortcuts — everything is earned.
⚠️ The Reality – Fake & Malicious Reviews
Unfortunately, like many growing businesses, we have started to notice:
- Fake reviews
- Misleading claims
- Malicious posts
- Attempts to damage our reputation unfairly
In some cases, this behaviour appears to come from:
- Individuals attempting to gain refunds or free products
- People acting in bad faith
- Potential competitors within the industry
It’s a sad reality of modern e-commerce.
As a business owner, it’s disappointing that alongside serving genuine customers, we also have to manage this type of behaviour.
🤝 We’re Not Perfect – And We Own That
Let’s be clear — we’re human.
Sometimes things can go wrong:
- Delays can happen
- Mistakes can occur
- Orders might not meet expectations
👉 When this happens, we ALWAYS aim to resolve it fairly and professionally
We are:
- Happy to offer replacements
- Open to issuing refunds where appropriate
- Willing to communicate and fix issues properly
That’s what a real business does.
🚫 When Reviews Are Used as Leverage
What we will not accept is:
- Customers purchasing with the intention of leaving negative reviews
- Using platforms like Trustpilot as leverage for refunds
- Posting dishonest or exaggerated claims
📌 This is not genuine feedback — this is abuse of the system.
We actively monitor and challenge such reviews in line with
👉 Trustpilot guidelines.
🔍 Industry Awareness & Shared Information
As part of the wider CBD industry, we maintain communication with:
- Suppliers
- Distribution partners
- Sister companies
- Other brands within our network
Where clear abuse, fraud, or malicious intent is identified:
👉 Accounts may be:
- Flagged internally
- Restricted across platforms
- Refused future service
This is done to protect:
- Our business
- Our staff
- Our genuine customers
💬 To Our Genuine Customers
To the vast majority of our customers — thank you.
You:
- Understand our processes
- Respect our policies
- Communicate professionally
And because of that, we continue to grow and improve.
📌 Final Word
- We are excellent rated on Trustpilot
- We welcome honest and fair feedback
- We will always resolve genuine issues
- We will challenge fake or malicious reviews
- Abuse of systems = Loss of service across our network
🔗 Useful Links
- Trustpilot Reviews → https://www.trustpilot.com
- Customer Review Guidelines → https://legal.trustpilot.com/for-reviewers/guidelines-for-reviewers
At CaliBudz, we stand for fairness, transparency, and professionalism.
We will continue to deliver for our customers — and we will continue to protect our brand.
Simple as that.
